Refund Policy
Return Eligibility
To be eligible for a return, you must request it within 14 calendar days of receiving your order, in accordance with applicable consumer protection laws.
To qualify:
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The item must be unused
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In the same condition as received
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In its original packaging
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Accompanied by proof of purchase (order confirmation or receipt)
Due to hygiene and safety reasons, we reserve the right to refuse returns of products that have been opened or used.
How to Start a Return
To initiate a return, please contact us at:
Include your order number and reason for return.
If your return is approved, you will receive:
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Return instructions
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The return address
Important: Items sent back without first requesting authorization will not be accepted.
Damages and Issues
Please inspect your order upon delivery.
If your item is:
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Defective
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Damaged
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Incorrect
Contact us immediately at support@densyme.com so we can evaluate and resolve the issue promptly.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
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Opened or used personal care products
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Custom or personalized products
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Gift cards
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Final sale items
If you are unsure whether your item qualifies for return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a different item is to:
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Request a return
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Once approved, place a new order separately
Refunds
Once we receive and inspect your return, we will notify you regarding approval.
If approved:
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The refund will be issued to your original payment method.
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Processing times may vary depending on your bank or card provider.
Please allow several business days for the refund to reflect in your account after it has been processed.